Service & Support

With over 30 years expertise and knowledge obtained across 28 countries in Africa, combined with a dedicated African support team and with installations in over 350 establishments, we provide an array of services and support founded on an unmatched rich tradition of excellence to establishments ranging from international hotel chains to independently run hotels.

Our service includes:

Expert advice on the product that best suits your requirements.

All projects catered for from new installations to refurbishments and upgrades.

Assistance with site surveys and accurate planning of your required solution.

Shipping and transportation logistics of all products to your nearest port or airport.


Advice on optimal use of all products.

All equipment (excluding batteries) comes with a one year manufacturer’s warranty.

Support and advice for years to come.

Guaranteed provision of spare parts, keycards and other consumables.

Technical support available whenever you need it through our 24 hour, 365 day a year telephone support service.

Software support.

Upgrading of products and software.

Personalised keycard design.


Afro Exports Ltd is associated with Afratech Ltd and Gamtech Ltd who are based in East and West Africa from where we strive to support our customers every step of the way from concept, inception through to warranty and after sales service.  In order to build and maintain our capacity to provide quality services, we train local personnel to equip them with the skills and knowledge they need. This development over the years of a local workforce has enabled Afro Exports to excel in providing customers with solutions and assistance as, and when they need it. Our staff also attend VingCard Elsafe training programmes.

Through the routine maintenance of electronic door locks and safes, this ensures that these products have a longer life. The combination of quality VingCard Elsafe products, and support from people who know the product, can provide the ideal cost effective solution for you. During the years after installation, we will be available to provide you with advice, servicing of products and any after-market sales that you require. Therein lies our strength and your guaranteed comfort in value for money spent right the first time!

YouTube Videos

To assist with the installation of locks we have produced the following YouTube video guides:
Guide to Installation of Essence RFID Lock
Guide to Installation of Signature RFID Lock
Guide to Installation of Classic RFID Lock


View the images below to see all areas of our Support team in action. Simply click on an image to enlarge.

Get in touch

Use the button below to find out how to contact our support team.

Contact Us