Service & Support

We are committed to providing a first class service, in line with that of the pioneers and market leaders we represent. We strive to support our customer every step of the way from concept through to warranty and after sales service.

The service that we offer you includes:

• Expert advice on the product that best suits your hotel.
• Assistance with site surveys and accurate planning of your required solution.
• Shipping and transportation of all products to your nearest port or airport.
• Installation.
• Advice on optimal use of all products.
• All equipment (excluding batteries) comes with a one year manufacturer's warranty.
• Support and advice for years to come.
• Guaranteed provision of spare parts.
• Technical support available whenever you need it through our 24 hour, 365 day a year telephone support service.
• Software support.
• Upgrading of products and software.
• Personalised keycard design.

Afro Exports Ltd has links with three companies, Afratech Ltd, Gamtech Ltd and HSC Ltd who are based in East and West Africa. We train local employees to provide them with the skills and knowledge they need. Our staff also attend VingCard Elsafe training programmes. The development over the years of a local workforce has enabled  Afro Exports Ltd to provide customers with help as and when they need it.

We believe that we provide exceptional service and support during and after installation and it is in this field that we excel. Routine maintenance of electronic door locks and electronic safes will ensure that these products have a long life and will provide you with the value for money that you should expect. Cheaper, poorer quality safes may need to be replaced sooner than you think. Smaller items needed for minor repairs and the support needed after installation may be hard to come by when purchasing cheaper safes. However the combination of quality VingCard Elsafe products, and support from people who know the product, can provide the ideal cost effective solution for you. During the years after installation, we will be available to provide you with advice, servicing of products and any after-market sales that you require. Therein lies our strength.